Returns

Refunds & Returns Policy

Order Cancellation 

All orders can be cancelled within 1 hour from ordered. If your order has been paid and you need to change or cancel it, you must contact us within 1 hour. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • you do not receive them within the guaranteed time (within 4 hours from ordered)
  • you receive the wrong item
  • you do not want the product you’ve received (but you must return the item at your expense and the item must be unused)

We do not issue the refund if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • your order does not arrive due to exceptional circumstances outside the control of Mylovesender (e.g. not cleared by customs, delayed by a natural disaster).

*You can submit refund requests within 7 days after the guaranteed period for delivery (4 hours) has expired. You can do it by sending a message on Contact U page.


Go To Homepage